Frequently Asked Questions
Everything you need to know about your JuJuBe shopping experience.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a request.
Do you offer international shipping?
Yes, JuJuBe ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your bags machine washable?
Many of our signature bags are machine washable. We recommend washing on a cold, gentle cycle and air drying to maintain the integrity of the fabric.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans via Afterpay.
Do your products come with a warranty?
Yes, all JuJuBe products are covered by a limited lifetime warranty against manufacturing defects to ensure your gear stands the test of time.